Pyramid Distribution is committed to preserving the privacy of all visitors to Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Definitions

The following words and expressions shall have the following meanings unless the context otherwise requires:

“Compliance Officer” Compliance Officer, Pyramid Distribution Limited, Unit 14 Wharton Street, Sherdley Road Industrial Estate, St Helens, WA9 5AA.
“Cookies” A cookie is a small amount of data sent from the server, which is then stored on your computer’s hard disc drive.
“DPA” Data Protection Act 1998.
“membership” membership of our approved network of purchasers of products from us through the site.
“data processors”
“personal data”
“process, processing”
“sensitive personal data”
All as defined in the DPA the full text of these definitions can be obtained by visiting
“we, us, our” Pyramid Distribution Limited, a company registered in England and Wales with the company registration number: 0409 3028 and whose registered office is: Caleb House, Abbotsfield Road, St Helens, WA9 4HU.
“you, your” an individual or company or person applying for membership or ordering products on the site from us, or a visitor to the site.

2. Introduction

2.1 This Privacy Policy forms part of the website terms and conditions and is a statement as to how the company will process your Personal Data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line.

2.2 We do not anticipate collecting or processing any of your sensitive personal data.

2.3 Our primary reason for collecting your personal data is to consider your application for membership and to provide you with the most efficient service possible.

2.4 This privacy policy may change from time to time so please check it periodically.

2.5 Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

3. Our policy for processing your personal data

What personal data do we process and where do we get it from?

3.1 When you contact us via the ‘Contact Us’ link on the site or email us we will collect personal data from you.

3.2 Personal information may also be obtained: automatically by your internet browser.
by telephone recording by us.

3.3 When you apply for membership

3.4 When you submit an order on the site.

3.5 When you submit payment for products ordered from us.

4. What do we do with your personal data?

4.1 We will process your personal data so that:

4.1.1 We can process your form with a view to considering your application for membership.

4.1.2 We can deal with the general queries you raise from time to time through the Contact Us link on the site.

4.1.3 We can process orders placed by you.

4.1.4 We can process payment made by you.

4.2 Other purposes for which we will process your personal data are:

4.2.1 The general administration of your records by us.

4.2.2 The general maintenance of our database by us.

4.2.3 For security purposes to protect your personal data held and/or processed by us.

4.2.4 For training our employees in respect of providing our service to you.

4.2.5 To maintain records of payments made by you.

4.3 When you enter the site your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows. If you wish to reject our cookie, you can configure your browser to do so (see 10 below), alternatively you can ask your internet browser to alert you when a cookie is being set up.

4.4 By accepting the provisions of the Privacy Policy you are consenting to the processing purposes to be undertaken by us in relation to your personal data as set out above.

5. Who else gets to see your personal data?

5.1 Our data processors.

5.2 Our couriers, Royal Mail Group / Parcelforce, Pond Street, Sheffield, S98 6HR, as amended and updated in this Privacy Policy from time to time.

5.3 Such financial service providers used by us from time to time for the purpose of processing payment for orders and security checks.

5.4 Unless you have notified us to the contrary, other carefully selected companies who provide goods and services which we think may be of interest to you.

6. Your Rights

6.1 You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes (see 5.4 above).

6.2 As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up.

6.3 You have the right under the DPA to request from us information as to what personal data we are processing about you. Such requests should be made to Information Request, Pyramid Distribution Limited and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the said fee.

6.4 You have other rights under the DPA in relation to our processing of your personal data.

7. Maintenance of your personal data

7.1 We are committed to the security of your personal data. All of our employees with access to your personal data and/or are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

8. General Application of our Privacy Policy

8.1 This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties.

9. Contact Information

9.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.

9.2 If you want to learn more about your rights regarding your personal data, you should contact the Data Protection Commissioner’s office information line on 01625 545745 or visit their website at

10. Cookies

10.1 How to find and control your cookies:

10.1.1 If you are using Netscape 6.0:

On your Task Bar, click:

(a) Edit, then
(b) Preferences
(c) Click on Advanced
(d) Click on Cookies

10.1.2 If you are using Internet Explorer 6.0:

(a) Choose Tools, then
(b) Internet Options
(c) Click the Privacy Tab
(d) Click on Custom Level
(e) Click on the Advanced button
(f) Check the override automatic cookie handing box and select Accept,
Block or Prompt for action as appropriate

10.1.3 If you are using Internet Explorer 5.0 or 5.5:

(a) Choose Tools, then
(b) Internet Options
(c) Click the Security Tab
(d) Click on Custom Level
(e) Scroll down to the sixth option to see how cookies are handled by IE5
and change to Accept, Disable, or Prompt for action as appropriate

10.1.4 If you are using Internet Explorer 4.0:

(a) Choose View, then
(b) Internet Options
(c) Click the Advanced Tab
(d) Scroll down to the yellow exclamation icon under Security and choose
one of the three options to regulate your use of cookies

10.1.5 If you are using Netscape Communicator 4.0:

On your Task Bar, click:

(a) Edit, then
(b) Preferences
(c) Click on Advanced
(d) Set your options in the box that says Cookies

10.2 How do you know which of the sites you have visited use cookies?

10.2.1 If you are using Netscape 6.0:

On your Task Bar, click

(a) Edit, then
(b) Preferences
(c) Click on Advanced
(d) Click on Cookies
(e) Click the View Cookies button

10.2.2 If you are using Internet Explorer 5.0 or 6.0:

(a) Choose Tools, then
(b) Internet Options
(c) Click the General tab
(d) Click Settings
(e) View Files

10.2.3 If you are using Internet Explorer 4.0:
On your Task Bar, click:

(a) View, then
(b) Internet Options
(c) Under the tab General (the default tab) click
(d) Settings
(e) View Files

10.2.4 If you are using Internet Explorer 3.0:

On your Task Bar, click:

(a) View
(b) Options
(c) Advanced
(d) View Files

10.2.5 If you are using Netscape Communicator 4.0:

Netscape bundles all cookies into one file on your hard drive. You will need to find the file, which it calls Cookie.txt on Windows machines.

10.3 How to see your cookie code:

Just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.