About - Pyramid

About Pyramid

We are one of the UK’s leading premium distributors of corporate, top-standard quality refurbished laptops, refurbished desktops and monitors. We source PCs and laptops from major companies and government departments throughout the UK & Europe, and once they complete our rigorous refurbishment process we then resell them as quality refurbished units at significant discounts from new. We work with a wide range of quality resellers and are always happy to welcome new resellers to our network, as well as selling direct to discerning customers online.

We focus primarily on tier one brands like Fujitsu, Dell, HP, Lenovo and Apple, and refurbish laptops and PCs to the best possible standard.

We replace hard drives with new or occasionally used drives that have been data-wiped to the highest government standard using BLANCCO Data Cleaner

We thoroughly clean all equipment, inside and out, completing a massive 55 point checklist to fully refurbish units

Components can be upgraded during the process to meet your exact requirements. Contact us to discuss what’s possible

All of our units have a fresh, fully-licensed installation of Windows 10 or OSX

Our Process

Before we offer units for sale, each one undergoes an extensive 55 point refurbishment process to ensure it is the highest quality. If it doesn’t meet our minimum requirements, it doesn’t pass.

Our laptops all come with six months warranty as standard; existing batteries are covered under warranty for the first 30 days of this. Ask us about including a new battery with your order.

Our Process

Before we offer units for sale, each one undergoes an extensive 55 point refurbishment process to ensure it is the highest quality. If it doesn’t meet our minimum requirements, it doesn’t pass.

Our laptops all come with six months warranty as standard; existing batteries are covered under warranty for the first 30 days of this. Ask us about including a new battery with your order.

Our Process

Before we offer units for sale, each one undergoes an extensive 55 point refurbishment process to ensure it is the highest quality. If it doesn’t meet our minimum requirements, it doesn’t pass.

Our laptops all come with six months warranty as standard; existing batteries are covered under warranty for the first 30 days of this. Ask us about including a new battery with your order.

Our Process

Before we offer units for sale, each one undergoes an extensive 55 point refurbishment process to ensure it is the highest quality. If it doesn’t meet our minimum requirements, it doesn’t pass.

Our laptops all come with six months warranty as standard; existing batteries are covered under warranty for the first 30 days of this. Ask us about including a new battery with your order.

Our Process

Before we offer units for sale, each one undergoes an extensive 55 point refurbishment process to ensure it is the highest quality. If it doesn’t meet our minimum requirements, it doesn’t pass.

Our laptops all come with six months warranty as standard; existing batteries are covered under warranty for the first 30 days of this. Ask us about including a new battery with your order.

Get in touch

We love singing the praises of refurbished IT. Get started by calling our expert team to discuss your options.

enquiries@pyramid.co.uk

Caleb House, Abbotsfield Road, St Helens, WA9 4HU

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Consider the advantages of refurb

More and more people are realising that a couple of minor scratches or similar are a worthwhile trade off for equivalent performance to a new PC at a fraction of the price.

Significant savings compared to new RRP
Often the performance improvements in the latest models will be in areas that business applications just don’t require – sound, graphics and so on
Make IT budgets stretch further
Full warranty
Fully tested and working
Extending the lifespan of computer hardware is socially and environmentally responsible

We only supply Grade A refurbished laptops

Once our units complete our thorough 7-step refurbishment process, they are graded so that customers understand the condition of the unit they are buying. Traditionally, refurbished IT equipment is graded from A through to C. We only supply Grade A.

Find out what it takes to make our A-Grade...

GRADE A - AS NEW CONDITION

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All units are fully tested and must pass our thorough testing process

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All machines are carefully checked for damage or wear

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Perfect Screens - screens are checked for marks and spots across all colour backgrounds

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All hardware is fully tested and replaced with new if failed

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Windows updates will be fully up to date, latest Bios and firmware checks, latest drivers are checked

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Cleaned inside and out

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All damaged or worn parts are restored or replaced to new condition.

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All ports are individually tested

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Supplied with only original chargers

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We only use new memory and hard drives to upgrade our machines.

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New copy of Windows 10 professional

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Protected in our new purpose designed recyclable packaging

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1 year warranty

Laptop Batteries

Rechargeable batteries do deteriorate over time, with the exact level of deterioration varying according to how often it has been charged and how it has been used. batteries should come with at least 50% capacity.

Our Refurbishment Process

Our 7 Stage, 55 Point Check is one of the most comprehensive refurbishment processes in the UK. Before we offer units for sale, each one undergoes a full seven-step refurbishment process, with a total of up to 55 different check points, to ensure it meets our highest quality standard. If any unit doesn’t meet our minimum requirements, it doesn’t pass.

Units arrive at our factory and are carefully cleaned

10 points

Visual inspection: any badly damaged units are immediately rejected
Blow out all dust and inspect internal fans and grills
Laptops: clean the screen and remove smears (using a clean cloth and dry cloth to buff)
Laptops: clean under the battery
Laptops: thoroughly clean out under keyboards
Remove all stickers and residue
Check feet and screen rubbers are present
Clean all hinges and hard to reach areas
Professional respray if applicable (three stages)
Second visual inspection

Cosmetic inspection

12 points (including screen check)

BIOS password
Check screen condition for marks and shadows and identify any dead pixels
Check screws
Inspect lid condition
Inspect body plastic
Keyboard condition
Check feet rubbers
Test battery catch
Look at external ports
Webcam / Light present
Identify any asset Tag marks
Confirm manufacturer and model

Then it’s time for grading!

Technical Tests

13 points

Test CPU Speed
Test CPU Model
Test RAM
Test HDD
Check screen size
Check optical drive
Check Input/Output ports
Check keyboard
Check sound
Check mousepad and buttons
Check Wifi
Check Drivers
Check Battery

Make available for configuration

7 points

Replace or BLANCCO erase hard disc
Fresh install of operating system
Components replaced to order
Configuration checked again
Restore/respray (if required) Keyboard
Restore/respray (if required) Lid
Restore/respray (if required) Palm Rest

Stress Test

7 points

We use a program to drive the processor, memory & hard drive at maximum capacity. If there are any issues with the performance of the machine they will show up here.

Retest (or test if replaced/upgraded) CPU
Retest (or test if replaced/upgraded) RAM
Retest (or test if replaced/upgraded) Graphics
Retest (or test if replaced/upgraded) HDD
Retest (or test if replaced/upgraded) Optical Drive
Retest Keyboard
Retest Webcam

Final Clean

3 points

Full clean inside with compressed air
Full clean outside
Marked to show MS license

Pack and Dispatch

2 points

New verified compatible power cables
Carefully packed in purpose-built boxes and despatched with trusted courier

Our Warranties

We are confident in the quality of our refurbished products which is why we offer warranties that are better than new.

So here's the small print, with full details and complete transparency.

Warranty Terms & Conditions

We offer 12 months warranty as standard on all our products. This includes laptops, PCs, servers, LCD screens, All-in-One machines, tablets and parts.
We can also extend the warranty from 6 months to 3 years on all lines excluding tablets which are restricted to 1 year.
Our 12 months Return to Base warranty includes all hardware failures excluding the battery. Unfortunately, all laptop batteries can deteriorate over time, we test all batteries and guarantee a minimum 50% capacity, the majority will hold for much longer and the warranty covers them for the first 90 days.

Warranty: Coverage

The warranty will cover parts and labour for hardware problems that were not caused by the owner, such as a defective keyboard, screen faults and all internal components.

What actions on your part can void your warranty?

Normally something as simple as opening the case and breaking a seal can be enough to void a warranty – even if you just wanted to take a peek inside. We generally allow troubleshooting and upgrading of our machines so accessing the internal parts will not necessarily void our warranty, however, if it’s found that internal parts have been damaged or changed, we do have the right to void the warranty.

What Isn't Covered

Damage to or loss of data is not covered by our warranty. It is the user’s responsibility to protect all data, we cannot be held responsible for loss of data due to a hardware failure. The warranty will state quite clearly that any problems associated with software whether bundled or installed by you will not be covered.
You won’t find coverage for theft, accidental damage or breakage caused by the owner. Those would be covered by an insurance policy.

Warranty: International Warranty Coverage

All the above terms are the same if your machine is taken outside the UK, the cost of returning the unit for repair is covered by the customer, we only cover the cost to return the unit to a UK address. If you require the machine to be returned to a location outside the UK I charge will apply.

How to start a new warranty claim

Please contact us with the original invoice number and as much detail as possible about your issue. You will be contacted by a technician to troubleshoot and try to repair the issue. If we feel the unit must come back for repair full returns instructions will be provided. Once the unit is back our usual turn-around time is 48 hours subject to available parts.

Compare our warranty to a new warranty

We believe our warranties are better than new, here is why!

New manufacturers void all warranties if you decide to upgrade the internal specification, we allow our customers to upgrade our machines. If it’s found the updated hardware has caused the fault then warranty could be voided or a charge applied.
New manufacturers can void the warranty if you are 1 day over your warranty term.

What we offer

Fast service
Not having to deal with multiple people. When raising a warranty claim you deal with the person you purchased the unit from. If you have any problems you have a familiar voice and communication line for updates.
No frustrating wait for a support ticket to be raised.
No chasing for constant updates.
We have the discretion if you go slightly over the agreed term.
We offer fast turn-around times.