Our Refurbishment Process
Units arrive at our factory and are carefully cleaned
10 points
- Visual inspection: any badly damaged units are immediately rejected
- Blow out all dust and inspect internal fans and grills
- Laptops: clean the screen and remove smears (using a clean cloth and dry cloth to buff)
- Laptops: clean under the battery
- Laptops: thoroughly clean out under keyboards
- Remove all stickers and residue
- Check feet and screen rubbers are present
- Clean all hinges and hard to reach areas
- Professional respray if applicable (three stages)
- Second visual inspection
Cosmetic inspection
12 points (including screen check)
- BIOS password
- Check screen condition for marks and shadows and identify any dead pixels
- Check screws
- Inspect lid condition
- Inspect body plastic
- Keyboard condition
- Check feet rubbers
- Test battery catch
- Look at external ports
- Webcam / Light present
- Identify any asset Tag marks
- Confirm manufacturer and model
Then it's time for grading!
Technical Tests
13 points
- Test CPU Speed
- Test CPU Model
- Test RAM
- Test HDD
- Check screen size
- Check optical drive
- Check Input/Output ports
- Check keyboard
- Check sound
- Check mousepad and buttons
- Check Wifi
- Check Drivers
- Check Battery
Make available for configuration
7 points
- Replace or BLANCCO erase hard disc
- Fresh install of operating system
- Components replaced to order
- Configuration checked again
- Restore/respray (if required) Keyboard
- Restore/respray (if required) Lid
- Restore/respray (if required) Palm Rest
Stress Test
7 points
We use a program to drive the processor, memory & hard drive at maximum capacity. If there are any issues with the performance of the machine they will show up here.
- Retest (or test if replaced/upgraded) CPU
- Retest (or test if replaced/upgraded) RAM
- Retest (or test if replaced/upgraded) Graphics
- Retest (or test if replaced/upgraded) HDD
- Retest (or test if replaced/upgraded) Optical Drive
- Retest Keyboard
- Retest Webcam
Final Clean
3 points
- Full clean inside with compressed air
- Full clean outside
- Marked to show MS license
Pack and Dispatch
2 points
- New verified compatible power cables
- Carefully packed in purpose-built boxes and despatched with trusted courier
Get in touch
We love singing the praises of refurbished IT. Get started by calling our expert team to discuss your options.



