Our Warranties

Feb 12, 2019 | FAQ

We are confident in the quality of our refurbished products which is why we offer warranties that are better than new.

So here's the small print, with full details and complete transparency.

Warranty Terms & Conditions

  • We offer 12 months warranty as standard on all our products. This includes laptops, PCs, servers, LCD screens, All-in-One machines, tablets and parts.

Warranty: Coverage

The warranty will cover parts and labour for hardware problems that were not caused by the owner, such as a defective keyboard, screen faults and all internal components.

What actions on your part can void your warranty?

Normally something as simple as opening the case and breaking a seal can be enough to void a warranty – even if you just wanted to take a peek inside. We generally allow troubleshooting and upgrading of our machines so accessing the internal parts will not necessarily void our warranty, however, if it’s found that internal parts have been damaged or changed, we do have the right to void the warranty.

What Isn't Covered

  • Damage to or loss of data is not covered by our warranty.  It is the user’s responsibility to protect all data, we cannot be held responsible for loss of data due to a hardware failure. The warranty will state quite clearly that any problems associated with software whether bundled or installed by you will not be covered.
  • You won’t find coverage for theft, accidental damage or breakage caused by the owner. Those would be covered by an insurance policy.

Warranty: International Warranty Coverage

All the above terms are the same if your machine is taken outside the UK, the cost of returning the unit for repair is covered by the customer, we only cover the cost to return the unit to a UK address. If you require the machine to be returned to a location outside the UK I charge will apply.

Subscribe to our newsletter

Sign up for emails from Pyramid - just click the subscribe button and we'll send you great content on refurbished IT once every fortnight or so.

[et_bloom_inline optin_id="optin_2"]

Enjoyed this read? Check out our other posts

Get in touch

We love singing the praises of refurbished IT. Get started by calling our expert team to discuss your options.

Caleb House, Abbotsfield Road, St Helens, WA9 4HU