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More and more people are realising that a couple of minor scratches or similar are a worthwhile trade off for equivalent performance to a new PC at a fraction of the price.
Once our units complete our thorough 7-step refurbishment process, they are graded so that customers understand the condition of the unit they are buying. Traditionally, refurbished IT equipment is graded from A through to C. We only supply Grade A.
Find out what it takes to make our A-Grade...
Rechargeable batteries do deteriorate over time, with the exact level of deterioration varying according to how often it has been charged and how it has been used. batteries should come with at least 50% capacity.
Then it’s time for grading!
We use a program to drive the processor, memory & hard drive at maximum capacity. If there are any issues with the performance of the machine they will show up here.
We are confident in the quality of our refurbished products which is why we offer warranties that are better than new.
So here's the small print, with full details and complete transparency.
The warranty will cover parts and labour for hardware problems that were not caused by the owner, such as a defective keyboard, screen faults and all internal components.
What actions on your part can void your warranty?
Normally something as simple as opening the case and breaking a seal can be enough to void a warranty – even if you just wanted to take a peek inside. We generally allow troubleshooting and upgrading of our machines so accessing the internal parts will not necessarily void our warranty, however, if it’s found that internal parts have been damaged or changed, we do have the right to void the warranty.
All the above terms are the same if your machine is taken outside the UK, the cost of returning the unit for repair is covered by the customer, we only cover the cost to return the unit to a UK address. If you require the machine to be returned to a location outside the UK I charge will apply.
Please contact us with the original invoice number and as much detail as possible about your issue. You will be contacted by a technician to troubleshoot and try to repair the issue. If we feel the unit must come back for repair full returns instructions will be provided. Once the unit is back our usual turn-around time is 48 hours subject to available parts.
We believe our warranties are better than new, here is why!