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Pyramid Distribution Ltd is registered in England and Wales: Registration number: 4093028. VAT: 732 5415 51
Caleb House, Abbotsfield Road, St Helens, Merseyside WA9 4HU

Copyright © 2021 Pyramid Distribution Ltd | Developed by HeyWP |

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Consider the advantages of refurb

More and more people are realising that a couple of minor scratches or similar are a worthwhile trade off for equivalent performance to a new PC at a fraction of the price.

  • Significant savings compared to new RRP
  • Often the performance improvements in the latest models will be in areas that business applications just don’t require – sound, graphics and so on
  • Make IT budgets stretch further
  • Full warranty
  • Fully tested and working
  • Extending the lifespan of computer hardware is socially and environmentally responsible
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We only supply Grade A refurbished laptops

 

Once our units complete our thorough 7-step refurbishment process, they are graded so that customers  understand the condition of the unit they are buying. Traditionally, refurbished IT equipment is graded from A through to C. We only supply Grade A.

Find out what it takes to make our A-Grade...

GRADE A - AS NEW CONDITION

 

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All units are fully tested and must pass our thorough testing process

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All machines are carefully checked for damage or wear

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Perfect Screens - screens are checked for marks and spots across all colour backgrounds

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All hardware is fully tested and replaced with new if failed

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Windows updates will be fully up to date, latest Bios and firmware checks, latest drivers are checked

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Cleaned inside and out

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All damaged or worn parts are restored or replaced to new condition.

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All ports are individually tested

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Supplied with only original chargers

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We only use new memory and hard drives to upgrade our machines.

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New copy of Windows 10 professional

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Protected in our new purpose designed recyclable packaging

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1 year warranty

 

Laptop Batteries

Rechargeable batteries do deteriorate over time, with the exact level of deterioration varying according to how often it has been charged and how it has been used. batteries should come with at least 50% capacity.

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Our Refurbishment Process

Our 7 Stage, 55 Point Check is one of the most comprehensive refurbishment processes in the UK. Before we offer units for sale, each one undergoes a full seven-step refurbishment process, with a total of up to 55 different check points, to ensure it meets our highest quality standard. If any unit doesn’t meet our minimum requirements, it doesn’t pass.

Units arrive at our factory and are carefully cleaned

10 points
  1. Visual inspection: any badly damaged units are immediately rejected
  2. Blow out all dust and inspect internal fans and grills
  3. Laptops: clean the screen and remove smears (using a clean cloth and dry cloth to buff)
  4. Laptops: clean under the battery
  5. Laptops: thoroughly clean out under keyboards
  6. Remove all stickers and residue
  7. Check feet and screen rubbers are present
  8. Clean all hinges and hard to reach areas
  9. Professional respray if applicable (three stages)
  10. Second visual inspection

Cosmetic inspection

12 points (including screen check)
  1. BIOS password
  2. Check screen condition for marks and shadows and identify any dead pixels
  3. Check screws
  4. Inspect lid condition
  5. Inspect body plastic
  6. Keyboard condition
  7. Check feet rubbers
  8. Test battery catch
  9. Look at external ports
  10. Webcam / Light present
  11. Identify any asset Tag marks
  12. Confirm manufacturer and model

Then it’s time for grading!

Technical Tests

13 points
  1. Test CPU Speed
  2. Test CPU Model
  3. Test RAM
  4. Test HDD
  5. Check screen size
  6. Check optical drive
  7. Check Input/Output ports
  8. Check keyboard
  9. Check sound
  10. Check mousepad and buttons
  11. Check Wifi
  12. Check Drivers
  13. Check Battery

Make available for configuration

7 points
  1. Replace or BLANCCO erase hard disc
  2. Fresh install of operating system
  3. Components replaced to order
  4. Configuration checked again
  5. Restore/respray (if required) Keyboard
  6. Restore/respray (if required) Lid
  7. Restore/respray (if required) Palm Rest

Stress Test

7 points

We use a program to drive the processor, memory & hard drive at maximum capacity. If there are any issues with the performance of the machine they will show up here.

  1. Retest (or test if replaced/upgraded) CPU
  2. Retest (or test if replaced/upgraded) RAM
  3. Retest (or test if replaced/upgraded) Graphics
  4. Retest (or test if replaced/upgraded) HDD
  5. Retest (or test if replaced/upgraded) Optical Drive
  6. Retest Keyboard
  7. Retest Webcam

Final Clean

3 points
  1. Full clean inside with compressed air
  2. Full clean outside
  3. Marked to show MS license

Pack and Dispatch

2 points
  1. New verified compatible power cables
  2. Carefully packed in purpose-built boxes and despatched with trusted courier

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Our Warranties

We are confident in the quality of our refurbished products which is why we offer warranties that are better than new.

So here's the small print, with full details and complete transparency.

Warranty Terms & Conditions

  • We offer 12 months warranty as standard on all our products. This includes laptops, PCs, servers, LCD screens, All-in-One machines, tablets and parts.
  • We can also extend the warranty from 6 months to 3 years on all lines excluding tablets which are restricted to 1 year.
  • Our 12 months Return to Base warranty includes all hardware failures excluding the battery. Unfortunately, all laptop batteries can deteriorate over time, we test all batteries and guarantee a minimum 50% capacity, the majority will hold for much longer and the warranty covers them for the first 90 days.

Warranty: Coverage

The warranty will cover parts and labour for hardware problems that were not caused by the owner, such as a defective keyboard, screen faults and all internal components.

What actions on your part can void your warranty?

Normally something as simple as opening the case and breaking a seal can be enough to void a warranty – even if you just wanted to take a peek inside. We generally allow troubleshooting and upgrading of our machines so accessing the internal parts will not necessarily void our warranty, however, if it’s found that internal parts have been damaged or changed, we do have the right to void the warranty.

What Isn't Covered

  • Damage to or loss of data is not covered by our warranty.  It is the user’s responsibility to protect all data, we cannot be held responsible for loss of data due to a hardware failure. The warranty will state quite clearly that any problems associated with software whether bundled or installed by you will not be covered.
  • You won’t find coverage for theft, accidental damage or breakage caused by the owner. Those would be covered by an insurance policy.

Warranty: International Warranty Coverage

All the above terms are the same if your machine is taken outside the UK, the cost of returning the unit for repair is covered by the customer, we only cover the cost to return the unit to a UK address. If you require the machine to be returned to a location outside the UK I charge will apply.

How to start a new warranty claim

Please contact us with the original invoice number and as much detail as possible about your issue. You will be contacted by a technician to troubleshoot and try to repair the issue. If we feel the unit must come back for repair full returns instructions will be provided. Once the unit is back our usual turn-around time is 48 hours subject to available parts.

Compare our warranty to a new warranty

We believe our warranties are better than new, here is why!

  • New manufacturers void all warranties if you decide to upgrade the internal specification, we allow our customers to upgrade our machines. If it’s found the updated hardware has caused the fault then warranty could be voided or a charge applied.
  • New manufacturers can void the warranty if you are 1 day over your warranty term.

What we offer

  • Fast service
  • Not having to deal with multiple people. When raising a warranty claim you deal with the person you purchased the unit from. If you have any problems you have a familiar voice and communication line for updates.
  • No frustrating wait for a support ticket to be raised.
  • No chasing for constant updates.
  • We have the discretion if you go slightly over the agreed term.
  • We offer fast turn-around times.